2018 Patient Experience Symposium
 

CONCURRENT SESSIONS

The 2018 Patient Experience Symposium includes the following twelve concurrent streams, covering different aspects of Patient Experience:

Celebrating Culture and Diversity 

Large Scale Patient Experience Collection and Use 

True Partnerships for Change 
 
Measuring What Matters

Staff Experience and Wellness

Researching Patient Experience 
Learning From Each Other for Better Communication

Improving Patient Experience Through Technology

The Art of Patient Experience

The Use and Importance of Patient Experience

Hearing What Matters Most to Patients

Mental Health 

 

Below are the presentation summaries for the sessions held within each stream, in order of the
2018 Patient Experience Symposium Program


For more information please email
isabella@alignmentevents.com.au.


CONCURRENT SESSION A
10.30am - 12.05pm, Monday 9 April 2018


Stream: Celebrating Culture and Diversity
20 minute Concurrent Presentations


Session Title:
The Pink Sari Project: A culture-centred approach to health communication, partnerships and sustainability
Presenter: Michael Camit, Acting Director, NSW Multicultural Health Communication Service
Co-presenter: Shantha Vishwanathan, Vice President, Pink Sari Inc.
Time of Presentation: 10.30am - 10.50am, Monday 9 April 2018

Presentation Summary: Most health initiatives targeting CALD consumers are direct translations of English language messages. The Pink Sari Project will describe how it moved away from that approach, co-created a campaign with communities, saw a 17% increase in mammograms with Indian/Sri Lankan women, and won an international award for best campaign.

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Session Title: Shining the light on impacts of cardiovascular disease: An Aboriginal patient perspective
Presenter: Reakeeta Smallwood, Lighthouse Hospital Project Officer, HNE LHD
Co-presenter: Gaye Urquhart, Previous Lighthouse Project Officer, HNE LHD
Time of Presentation: 10.55am - 11.15am, Monday 9 April 2018

Presentation Summary: The Lighthouse Hospital is a project here at Tamworth to "shine the light" on the issues around cardiovascular disease and the impact it has on the Aboriginal and Torres Strait Islander population. This message is told through powerful stories of key community members that have been affected by CHD.

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Session Title: Dullgu Gummurr: Heart health for Aboriginal women
Presenter: Anthony Franks, Aboriginal Chronic Care Officer, NNSW LHD
Time of Presentation: 11.20am - 11.40am, Monday 9 April 2018

Presentation Summary: We wanted to empower Aboriginal women with the knowledge and understanding of the signs and symptoms of heart attack. Currently the statistics are tragic we need to reduce the number of local women and their families affected by heart related deaths.

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Session Title: Our Mob Matters: Collecting patient reported outcome measures in an Aboriginal population
Presenter: Carolynne Leon, Integrated Team Care Coordinator, Grand Pacific Health
Co-Presenter 1: Winsome Watts, Integrated Team Care Coordinator, Grand Pacific Health
Co-Presenter 2: Elizabeth Lucas, CNC Chronic Care, Grand Pacific Health
Co-Presenter 3: Karin Robinson, CNC Chronic Care, Grand Pacific Health
Time of Presentation: 11.45am - 12.05pm, Monday 9 April 2018

Presentation Summary: An Aboriginal Care Coordinator who is an integral part of the local community will share with the audience the findings from the PROM data as well as her experience of how culture is important in achieving health and wellbeing outcomes for our Aboriginal and Torres Strait Islander population.



Stream: Large Scale Patient Experience Collection and Use
20 minute Concurrent Presentations


Session Title:
Patients perspectives of their perioperative care
Presenter: Ute Anne Conway, Registered Nurse, Perioperative Services South East Regional Hospital, SNSW LHD
Co-presenter: Tollan Conway, Registered Nurse, Student Bachelor of Medicine and Bachelor of Surgery, University of Wollongong
Time of Presentation: 10.30am - 10.50am, Monday 9 April 2018

Presentation Summary: Patient-centered care contributes to patient satisfaction and better outcomes. The question is how to make the patient’s journey through the unfamiliar world of the operating theatre more patient-centred. A questionnaire was developed jointly with the consumer consultancy committee. 349 questionnaires were returned allowing for numerical and thematic analysis.

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Session Title: Understanding the experience of women undergoing assessment with BreastScreen NSW
Presenter: Nicola Scott, Senior Research and Evaluation Officer, Cancer Institute NSW
Co-presenter 1: Sandra Rickards, Team Leader, Research and Evaluation, Cancer Institute NSW
Co-Presenter 2: Donna Perez, Manager, Research and Analysis Section, Australian Communications and Media Authority
Co-Presenter 3: Matthew Smith, Manager, Buisness Intelligence and Information Systems, Cancer Institute NSW
Co-Presenter 4: Anna Cohen, Team Leader, Reporting and Analytics, Cancer Institute NSW
Time of Presentation: 10.55am - 11.15am, Monday 9 April 2018

Presentation Summary: This presentation describes a research study conducted by the Cancer Institute NSW to understand women's experience of undergoing assessment with BreastScreen NSW. The study used a mixed methods design and the recommendations arising from the study will result in an improved assessment process for NSW women.

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Session Title: Measuring gaps between Aboriginal and non-Aboriginal Patient Experience Results
Presenter: Heather Dawson, Director Performance Reporting, Bureau of Health Information
Co-Presenter 1: Lisa Corsdadden, Lead Researcher, Bureau of Health Information
Co-Presenter 2: Paola DeAngelis, Data Visualization Analyst, Bureau of Health Information
Time of Presentation: 11.20am - 11.40am, Monday 9 April 2018

Presentation Summary: Bureau of Health Information (BHI) patient survey results show differences in experience of Aboriginal and non-Aboriginal patients in NSW, particularly for respect, kindness, trust, communication and discharge information. A descriptive analysis was conducted to determine if gaps in experience varied by setting and/or changed over time.

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Session Title: What is important to patients? Incorporating a ranking of importance into patient experience measurement
Presenter: Ali Radomiljac, Manager, WA Department of Health
Time of Presentation: 11.45am - 12.05pm, Monday 9 April 2018

Presentation Summary: This presentation will discuss how and why the Patient Evaluation of Health Service program (conducted by WA Department of Health) uses patient rankings of importance to inform overall satisfaction scores provided to hospitals.



Stream: True Partnerships for Change (#1)
20 minute Concurrent Presentations


Session Title:
First Impressions: Finding out how easy it is to get to the health service
Presenter: Claudia Cresswell, Health Literacy Project Officer, Health Care Consumers Association of the ACT
Co-presenter 1: Darlene Cox, Executive Director, Health Care Consumers' Association of the ACT
Co-presenter 2: Yelin Hung, Multicultural Liaison Officer, Health Care Consumers' Association of the ACT
Time of Presentation:
10.30am - 10.50am, Monday 9 April 2018

Presentation Summary: Consumers identified how easy or hard it was to access a health service via a trial methodology called First Impressions. The health service was keen to work closely with consumers to improve the environment. The methodology and outcomes are explored in this session.

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Session Title: Warden Head Lighthouse Suicide Prevention Initiative
Presenter: Alex Krilov, Clinical Nurse Specialist, Ulladulla Mental Health Service
Co-presenter: Jennifer Martin, Team Coordinator - Clinical Nurse Specialist, Ulladulla Mental Health Service
Time of Presentation: 10.55am - 11.15am, Monday 9 April 2018

Presentation Summary: This presentation will discuss how and why the Patient Evaluation of Health Service program (conducted by WA Department of Health) uses patient rankings of importance to inform overall satisfaction scores provided to hospitals.

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Session Title: ID and IDA: A practical, patient-centred approach to the identification and management of Iron Deficiency (ID) and Iron Deficiency Anaemia (IDA)
Presenter: Kristen Brown, Clinical Nurse Consultant, Blood Management, M LHD
Co-Presenter: Susan Massey, Project Manager Leading Better Value Care, M LHD
Time of Presentation: 11.20am - 11.40am, Monday 9 April 2018

Presentation Summary: The ID & IDA project utilised a redesign methodolgy approach to achieving a more patient-centred approach to better manage the identification and mangement of Iron deficiency in the primary care setting. This was achieved by better engagement with patients and carers through information provision and options targeted to identified needs.

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Session Title: "I'm not in this alone": Consumer experiences of Adahps, a NSW health service supporting people living with HIV-related cognitive impairment
Presenter: Andrew English, Consumer, Adahps
Co-Presenter 1: Joe Kimpton, Consumer, Adahps
Co-Presenter 2: Dee Holland, Clinical Nurse Consultant, Adahps
Co-Presenter 3: Amanda Simons, Case Manager, Adahps
Time of Presentation: 11.45am - 12.05pm, Monday 9 April 2018

Presentation Summary: Two long-term clients of Adahps, a NSW Health service supporting people living with HIV-related cognitive impairment, share in their own words their journey to wellness and their reflections on the care and support they have received from this service and others in the sector over a number of years.



Stream: Measure What Matters
95 Minute Workshop


Session Title:
Are we measuring what matters? How the patient voice can influence improvements in person-centred practice
Presenter: Val Wilson, Professor of Nursing, University of Wollongong and IS LHD
Co-presenter 1: Tanya McCance, Professor of Nursing, Ulster University
Co-presenter 2: Denise Edgar, Nurse Manager, IS LHD
Co-presenter 3: Donna Brown, Lecturer in Nursing, Ulster University
Co-presenter 4: Brighide Lynch, Research Associate, Ulster University
Co-presenter 5: Emma Radbron, PhD Candidate, University of Wollongong
Time of Presentation: 10.30am - 12.05pm, Monday 9 April 2018

Presentation Summary: This workshop provides participants with the opportunity to work with a person-centred APP exploring how it is used to collect, manage and analyse information about eight key performance indicators. A critical group discussion will consider the different measures and how they can be used to improve the experience of care.


Stream: Staff Experience and Wellness
 95 Minute Workshop

Session Title: The Heart of Caring: Caring for self to lead person-centred compassionate care
Presenter: Keith Jones, Nurse Manager Leadership Initiatives, SES LHD
Co-presenter: Suzanne Murray, Nurse Manager Workplace Capabilities, SES LHD
Time of Presentation: 10.30am - 12.05pm, Monday 9 April 2018

Presentation Summary: How we care for ourselves, as health care professionals and carers, effects how we care for others. This 'Heart of Caring' workshop will enable participants to reflect on their self-care and well-being and consider actions towards leading and providing opportunities for self-care in the workplace.


 Stream: True Partnerships
  95 Minute Workshop

Session Title: Improving Participant and Consumer Rep Experience in Clinical Trials
Presenter: Janelle Bowden, CEO, Research4Me
Co-Presenter 1: Jill Yates, Health Consumer
Co-Presenter 2: Denise Brown, Health Consumer
Co-Presenter 3: Anthony Brown, Director, Health Consumers NSW
Time of Presentation: 10.30am - 12.05pm, Monday 9 April 2018

Presentation Summary: Increasingly, consumers and funders are asking for more consumer input into clinical trial design, to minimise the burden to participants, recruit, and address the right questions. This workshop will explore participant and consumer rep experiences of clinical trials, with a view to how these can be improved.



CONCURRENT SESSION B
1.00pm - 2.35pm, Monday 9 April 2018


Stream: Staff Experience and Wellness
20 minute Concurrent Presentations


Session Title:
Compassion: Value-add or core component in the provision of care?
Presenter: Joy Forster, Psychiatric Consultation Liaison Nurse, Peter MacCallum Cancer Centre
Time of Presentation: 1.00pm - 1.20pm, Monday 9 April 2018

Presentation Summary: Compassion is recognised as a quality of care that is central to the patient experience. In Australia organisational bodies reflect the importance of compassion as a core component to professionalism and cultural imperatives . This presentation will explore the facilitators and barriers that arise in the provision of compassionate care.

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Session Title: Balancing Caring for Others and Caring for Ourselves: Soul time for staff
Presenter: Elizabeth Arnott, Social Worker, Bear Cottage, Childrens Hospice
Co-presenter: Fiona Niven, Clinical Nurse Educator, Bear Cottage, Childrens Hospice
Time of Presentation: 1.25pm - 1.45pm, Monday 9 April 2018

Presentation Summary: Support for staff and self-care needs to be reviewed and improved on a regular basis. In July 2017, Bear Cottage launched a 6 month “Soul Time” trial quality improvement project for staff and end-of-life care support. In the presentation we will explore the outcomes of our trial and our findings.

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Session Title: Undergraduate Assistants in Nursing (UGAIN) Evaluation Project: Exploring the impact of the UGAIN role within a collaborative nursing model on inpatient experience
Presenter: Raelene Kenny, Acting Clinical Practice Manager, Port Macquarie Base Hospital, MDN LHD
Co-Presenter 1: Tania Arnott, Essentials of Care Coordinator, MNC LHD
Co-Presenter 2: Siggy Haveland, A/Quality Manager, MNC LHD
Co-Presenter 3: Felicity Tipping, A/DDONM, MNC LHD
Co-Presenter 3: Phil Richards, A/NUM, MNC LHD
Co-Presenter 4: Helen Ari, Clinical Practice Manager, MNC LHD
Time of Presentation: 1.50pm - 2.10pm, Monday 9 April 2018

Presentation Summary: Undergraduate assistants in nursing (UGAIN) were introduced into the collaborative nursing model of a NSW regional hospital surgical ward. The UGAIN role provides direct patient care and has resulted in positive impact on inpatient experience and demonstrated improvements on inpatient safety with a reduction in fall and pressure injury rates.

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Session Theme Change: Improving Patient Experience Through Technology
Session Title:
Customised Mobile: Accessible discharge instructions so all patients leaving the emergency department know exactly What the Doctor Said
Presenter: Sarah Doyle, Founder, What the Doctor Said
Time of Presentation: 2.15pm - 2.35pm, Monday 9 April 2018

Presentation Summary: Patients leaving the emergency department do not understand their discharge instructions. Not understanding discharge instructions matters because of the higher risk of things going wrong at home after leaving the emergency department. What the Doctor Said is a web/mobile solution offering a robust, patient-centred and evidence-based approach to this issue.



Stream: Researching Patient Experience
20 minute Concurrent Presentations


Session Title:
Patient reported adverse events in New South Wales: A data linkage study
Presenter: Reema Harrison, Senior Lecturer, UNSW Australia
Co-Presenter: Merrilyn Walton, Professor, University of Sydney 
Time of Presentation: 1.00pm - 1.20pm, Monday 9 April 2018

Presentation Summary: Evidence of the patient experience is fundamental to creating effective health policy and service responses, yet we lack knowledge about their experience of adverse events (AEs). This presentation reports findings of a substantial project investing the experience of AEs from the perspectives of recently hospitalised patients in New South Wales.

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Session Title: Unplanned readmissions within 28 days: The patient’s experience
Presenter: Dorothy Hughes, Nurse Manager Initiatives and Projects, Nursing and Midwifery Directorate, SNSW LHD
Co-presenter: Uta Conway, Research Support Officer, SNSW LHD
Time of Presentation: 1.25pm - 1.45pm, Monday 9 April 2018

Presentation Summary: Information regarding unplanned readmissions from the patients’ perspective is lacking in nursing literature, but vital to understand contributing factors. A mixed method research design with matched pair methodology was utilised. 114 patient interviews revealed issues regarding discharge information, medication information and referrals contributed to unplanned related readmissions or delayed discharges.

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Session Title: "Real connection with a real person": Exploring what matters to people attending alcohol and other drug treatment
Presenter: Peter Kelly, Associate Professor, School of Psychology, University of Wollongong
Time of Presentation: 1.50pm - 2.10pm, Monday 9 April 2018

Presentation Summary: Person centred care in alcohol and other drug (AOD) treatment involves responding to what people accessing services say about what matters to them. This study involved conducting focus groups with service users and developing the patient reported experience measure for addiction treatment (PREMAT) based on focus group findings.

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Session Title: Measuring what matters to patients: What do patients tell us about barriers and obstacles in accessing care? Insights from the NSW Patient Survey Program
Presenter: Nadine Hackl, Lead Researcher, Bureau of Health Information
Co-Presenter 1: Lisa Corscadden, Lead Researcher, Bureau of Health Information
Co-Presenter 2: Kim Sutherland, A/Chief Executive, Bureau of Health Information
Time of Presentation: 2.15pm - 2.35pm, Monday 9 April 2018

Presentation Summary: Patient experience survey data can provide a unique and needed perspective on obstacles to accessing care, which can occur at many points in the patient journey, such as knowing who to contact for care, travelling to services, finding healthcare services that you trust and feel respected.



Stream: Learning From Each Other for Better Communication
20 minute Concurrent Presentations


Session Title:
Towards a Health Literacy framework for NSW Health
Presenter: Kay de Ridder, Program Manager, Patient Centred Care, Clinical Excellence Commission
Time of Presentation: 1.00pm - 1.20pm, Monday 9 April 2018

Presentation Summary: Health Literacy affects patients' ability to access health services, interpret and act on health information. 60% of Australians have low health literacy. The Clinical Excellence Commission is working with LHDs and consumers to create a statewide framework to link, guide and support improvements in health literacy from systemic and individual perspectives.

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Session Title: "That's better!": Working together to improve communication
Presenter: Fiorina Mastroianni, Health Literacy and Diversity Health Manager, IS LHD
Time of Presentation: 1.25pm - 1.45pm, Monday 9 April 2018

Presentation Summary:Since 2013 the Illawarra Shoalhaven Local District has engaged over 2000 consumers in meaningful and consistent ways to help us test the readability and usefulness of the resources that we develop. This presentation showcases our coordinated and systems approach based on health literacy principles and strategies.

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Session Title: The question patients should never answer
Presenter: Alana Henderson, Career Consultant, Alana Henderson Pty Limited
Time of Presentation: 1.50pm - 2.10pm, Monday 9 April 2018

Presentation Summary: Achieving quality, respectful partnerships between clinicians and patients begins with communication. As services become more available and complex, clinicians must learn how to better communicate information , to enable patients to make informed decisions. Patients can also play a greater role in self-education to achieve this goal.

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Session Title: Transparency, trust and time: Co-designing the peak Consumer and Community Council at South Eastern Sydney Local Health District
Presenter: Serena Joyner, Consumer Engagement Manager, Health Consumers NSW
Co-Presenter 1: Anthony Brown, Executive Director, Health Consumers NSW
Co-Presenter 2: Susan Busuttil, Community Partnerships Officer, SES LHD
Co-Presenter 3: Julie Dixon, Director Planning Population Health and Equity, SES LHD
Co-Presenter 4: Virginia Hughes, Consumer, SES LHD
Co-Presenter 5: Amanda Justice, Manager, SES LHD
Co-Presenter 6: Glenda Lum, Consumer, SES LHD
Co-Presenter 7: Sue Rawlinson, Consumer, SES LHD
Co-Presenter 8: Jen Richards, Admin Officer - Community Partnerships, SES LHD
Co-Presenter 9: Scott Thrift, Consumer, SES LHD
Co-Presenter 10: Joy Wilson, Consumer, SES LHD
Time of Presentation: 2.15pm - 2.35pm, Monday 9 April 2018

Presentation Summary: Adopting a co-design approach, a Working Group of consumers, SESLHD staff and HCNSW staff co-designed the District's peak Consumer and Community Council (DCCC). The involvement of consumers with experience working with SESLHD has ensured the voice of the consumer and community was instrumental in the design of the DCCC.



Stream: Celebrating Culture and Diversity
95 Minute Workshop


Session Title:
Embracing Diversity: How can we make patients and families feel safe and welcomed within a paediatric hospital
Presenter: Christopher Hastie, Health Service Planner, Sydney Children's Hospitals Network
Co-presenter: Laura Griffin, Network Manager, Patient and Family Engagement, The Sydney Children's Hospital Network
Time of Presentation: 1.00pm - 2.35pm, Monday 9 April 2018

Presentation Summary: Sydney Children’s Hospitals Network believes that all patients, families, and staff should feel safe and welcomed within the hospital environment – regardless of sexuality, gender, abilities, religion, or cultural beliefs. This workshop will examine and provide staff with informative ways to improve the patient experience of diverse population groups.


Stream: Staff Experience and Wellness
95 Minute Workshop

Session Title: Putting the 'Co-design' back in Experience-Based Co-design
Presenter: Tara Dimopoulos-Bick, Manager, Patient Experience and Consumer Engagement, Agency for Clinical Innovation (ACI)
Co-presenter 1: Paresh Dawda, General Medical Practitioner and Consultant Advisor, ACI
Co-presenter 2: Morag Morrison, Consumer, M LHD
Time of Presentation: 1.00pm - 2.35pm, Monday 9 April 2018

Presentation Summary: A common challenge in Experience-Based Co-design is the lack of follow through with an authentic collaborative co-design approach. Participants will be introduced to different tools and resources that can be used in the co-design process.


Stream: True Partnerships
95 Minute Workshop

Session Title: How to connect with patients so they ‘feel heard’ and engage staff in improving patient experience
Presenter: Avnesh Ratnanesan, CEO, Energesse
Co-Presenter 1: Michael Greco, CEO, Patient Opinion
Co-Presenter 2: Wendy Cain, Patient and Carer Experience Manager, WS LHD
Time of Presentation: 1.00pm - 2.35pm, Monday 9 April 2018

Presentation Summary: This workshop will address key challenges that patient experience leaders face i.e. a lack of transparency, speed and specificity in measurement outcomes, that often hampers staff buy-in to measuring/improving the patient experience..



CONCURRENT SESSION C
10.30am - 12.05pm, Tuesday 10 April 2018


Stream: The Art of Patience Experience
20 minute Concurrent Presentations


Session Title:
Coming to our senses: co-designing a sensory room mural with adolescent mental health patients
Presenter: Alexandra Blundell, Occupational Therapist, Sydney Children's Hospital, Randwick
Co-Presenter 1: Timothy Talty, SCH Art Programme Director, Sydney Children's Hospital Foundation 
Time of Presentation: 10.30am - 10.50am, Tuesday 10 April 2018

Presentation Summary: Sensory modulation can minimise seclusion and restraint events during a mental health admission. We present our co-design journey with adolescent mental health inpatients to design and create a recovery mural for a sensory room. This gives our patients a sense of ownership of the space, creating a youth friendly environment.

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Session Title: Westmead Redevelopment: The art of engagement
Presenter: Marily Cintra, Arts and Cultural Coordinator, Westmead Redevelopment
Time of Presentation: 10.55am - 11.15am, Tuesday 10 April 2018

Presentation Summary: This presentation will explore the use of an arts and culture strategy to engage users in the integration of public arts that are relevant and reflect the specific needs of the place.

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Session Title: More than Music: Clinical perspectives for integrating a Paediatric Palliative Care Music Therapy Program
Presenter: Roxanne McLeod, Registered Music Therapist, The Sydney Children's Hospital Network
Co-Presenter 1: Gail Nankivell, Physiotherapist, SCHN-Palliative Care
Co-Presenter 2: Elizabeth Shepherd, Program Development and Quality Manager, SCHN Palliative Care
Time of Presentation: 11.20am - 11.40am, Tuesday 10 April 2018

Presentation Summary: This study will elucidate the outcomes of introducing a Music Therapist into an established Paediatric Palliative Care Service at The Children's Hospital at Westmead to determine the impact on patients, family members and staff from a interdisciplinary perspective.

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Session Title: Living well in multipurpose services: Not hospital, but home
Presenter: Jenny Preece, Rural Health Network Manager, The Agency for Clinical Innovation
Co-Presenter: Nicole Ellevsen, Nurse Unit Manager, Urbenville MPS, NNSW LHD
Time of Presentation:11.45am - 12.05pm, Tuesday 10 April 2018

Presentation Summary: This presentation will describe the implementation approach to 8 Living Well in Multipurpose Services (MPS) Principles of Care by 25 MPS facilities over 2017, and case studies showcasing improved quality of life and homelike environment outcomes for Urbenville MPS residents - not inpatients in hospital, but their home.



Stream: The Use and Importance of Patient Experience
20 minute Concurrent Presentations


Session Title:
Staff understanding patient experience, understanding data and connecting behaviours that improve patient experience and outcomes
Presenter: Beth Masling, Manager Living Well Together, WNSW LHD
Time of Presentation: 10.30am - 10.50am, Tuesday 10 April 2018

Presentation Summary: Learn how Western NSW Local Health District worked to build staff recognition of patient experience as a key driver and indicator of high quality care. Extend on this work to learn how they connect staff to the behaviours that improve experience and outcomes for patients.

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Session Title: The Promise of Patient Reported Measures: The use of patient reported outcome measures in a general practice
Presenter: Walid Jammal, General Practitioner, Hills Family General Practice
Co-Presenter 1: Madeline Jammal, Practice Manager, Hills Family General Practice
Co-Presenter 2: Nuwan Dharmaratne, General Practitioner, Hills Family General Practice
Time of Presentation: 10.55am - 11.15am, Tuesday 10 April 2018

Presentation Summary: By highlighting the use of Patient Reported Measures in general practice, this presentation will highlight how PRMs assists clinicians to turn their focus from "what is the matter" to want truly matters to patients.

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Session Title: Patient Opinion: Measuring the collective voices of patients for Sydney/Sydney Eye Hospital- A year in review
Presenter: Ann Hodge, Nurse Manager-Operational Nursing Support, Sydney/Sydney Eye Hospital
Co-Presenter 1: Jennie Barry, Director of Nursing and Support Services, Sydney/Sydney Eye Hospital
Co-Presenter 2: Michael Greco, CEO, Patient Opinion
Time of Presentation: 11.20am - 11.40am, Tuesday 10 April 2018

Presentation Summary: Patient Opinion has empowered the staff of Sydney/Sydney Eye Hospital to further promote, seek and embrace patient feedback. Through monitoring and measuring Patient Opinion stories and what matters to our patients/families has enabled staff to implement improvements that matter most to our patients, rather than what staff thought was required.

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Session Title: "I probably wouldn’t know what the results meant": Patient access to test result information after a visit to the Emergency department
Presenter: Mary Dahm, Research Fellow, Australian Institute of Health Innovation, Macquarie University
Co-Presenter 1: Anthony Brown, CEO, Health Consumers NSW
Co-Presenter 2: Andrew Georgiou, Professor, Australian Institute of Health Innovation, Macquarie University
Time of Presentation:11.45am - 12.05pm, Tuesday 10 April 2018

Presentation Summary: Access to test result information can empower patients to become more active participants in their care. Patients in Emergency Departments were asked about their preferences in accessing information on pathology and medical imaging test results. Patients shared their perspectives surrounding context-sensitive health information technology providing tailored, patient-centred test results information.



Stream: True Partnerships for Change (#2)
20 minute Concurrent Presentations

 


Session Title:
Carers Corner
Presenter: Janet Harrison, Community Participation Manager, Liverpool Hospital
Co-Presenter 1: Judy Field, Consumer, Liverpool Hospital
Co-Presenter 2: Judy North, Consumer, Liverpool Hospital
Time of Presentation: 10.30am - 10.50am, Tuesday 10 April 2018

Presentation Summary: When a Liverpool Hospital consumer representative found themselves as a patient on the aged care ward, who would have guessed that a great quality project to create a space for carers would have been born. A true partnership between staff and consumers delivered our quality award winning "Carers Corner".

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Session Title: 'Stayin Healthy, Stayin Deadly': A collaborative approach
Presenter: Matt Crawford, Clinical Nurse Consultant, Integrated Chronic Care for Aboriginal People Program, HNE LHD
Co-Presenter 1: Hannah Briggs, Aboriginal Health Worker - Integrated Chronic Care for Aboriginal People Program, HNE LHD
Co-Presenter 2: Kristi Latimore, Clinical Facilitator, University of New England
Co-Presenter 3: Trumaine Rankmore, Access & Support Officer, Tamworth Aboriginal Medical Service
Co-Presenter 4: Jye Milgate, Aboriginal Health Worker, HealthWISE
Co-Presenter 5: Nicol Connor, Fitness Leader, HNE LHD
Co-Presenter 6: Leah East, Researcher, University of New England
Time of Presentation: 10.55am - 11.15am, Tuesday 10 April 2018

Presentation Summary:
'Stayin’ Healthy Stayin’ Deadly' - The product of a community request to develop a culturally safe and sustainable healthy lifestyle program.

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Session Title: Westmead Redevelopment: How consumers are transforming design of the new Central Acute Services Building
Presenter: Carla Edwards, Director Redevelopment Redesign and Transformation, WS LHD
Co-Presenter 1: Caitlin Hazell, Project Coordinator, Westmead Redevelopment Project
Co-Presenter 2: Laura Griffin, Network Manager, Patient and Family Engagement, The Sydney Children's Hospital Network
Time of Presentation: 11.20am - 11.40am, Tuesday 10 April 2018

Presentation Summary: Presentation will give a brief overview of the Westmead Redevelopment Project and include a detailed description of the co-design and consultation process, along with images of the final designs that have been heavily influenced by consumers.

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Session Title: TAAD: The Aphasia Awareness Delegation. People with Aphasia in partnership with rotary down under
Presenter: Sean O'Brien, Consumer, The Aphasia Awareness Delegation
Co-Presenter: Colleen Kerr, Speech Pathologist, Optimal Speech Pathology
Time of Presentation:11.45am - 12.05pm, Tuesday 10 April 2018

Presentation Summary: Aphasia is a common, lifelong consequence of brain injury. Aphasia is also a condition that suffers from low levels of public awareness. In 2016-17 The Aphasia Awareness Delegation worked in partnership with Speech Pathologists and Rotary to spread their frank but funny experiences of living with aphasia.



Stream: True Partnerships
95 Minute Workshop


Session Title:
Maximise the Impact of Your Patient Story
Presenter: Kay de Ridder, Program Manager, Patient Centred Care, Clinical Excellence Commission
Co-presenter: Kelly Foran, CEO, Friendly Faces Helping Hands Foundation
Time of Presentation: 10.30am - 12.05pm, Tuesday 10 April 2018

Presentation Summary: Do you know why patient stories work? At this workshop you will learn how to maximise the message within a consumer story. Working with a consumer whose story has led to considerable change, you will discuss and practise how to distil key points within a story.


Stream: Improving Patient Experience Through Technology
95 Minute Workshop

Session Title: Improving the patient as learner experience of seriously sick kids missing school
Presenter: Megan Gilmour, Co-founder and Chairperson, MissingSchool
Co-Presenter 1: Megan Jackson, PhD Researcher, University of Canberra
Co-Presenter 2: Sian Jackson, Photographer, Purvore Photography
Time of Presentation: 10.30am - 12.05pm, Tuesday 10 April 2018

Presentation Summary: This workshop explores three facets of the patient experience of children and young people with significant illness or injury, who are missing school. Included are the challenges of staying connected to education due to illness, possible systemic solutions to these challenges across health and education networks and finally, telepresence robots!



CONCURRENT SESSION D
1.00pm - 2.35pm, Tuesday 10 April 2018